COVID-19 Level 3 Dentistry

COVID-19 Level 3 Dentistry

To all Northwest Dental Patients,

At Northwest Dental throughout COVID-19 Level 3, our team is still available to help you with your dental emergencies and urgent dental care. An emergency includes facial swelling, dental trauma, dental pain, or severe pain from broken fillings or teeth.

If you have a dental emergency for which you require assistance, firstly, please email or call 03 359 8300.

Alternatively, you can call the Canterbury emergency triage number 0800 846 983.

We will access emails and phone messages regularly during the day.

We will follow up messages intermittently, depending on the level of urgency.

We will contact you to discuss the management of your urgent dental care.

We will open the surgery intermittently (for pre-booked appointments only) during the week to treat urgent dental problems for our patients.

Please note, we may only be able to arrange interim treatment due to minimal use of dental aerosols. COVID-19 transmission can occur in aerosol droplets.

We will offer a triage via phone, and if it is determined that you need an urgent appointment, there will be strict procedures in place that you must adhere to should you attend the practice.

Please be aware that no one is to enter the practice building unless we have contacted you with an appointment. Therefore, if you have any emergencies, concerns, or questions, please contact us prior by emailing or calling (03) 359 8300.

We endeavour to keep our patients updated and will be sharing any new information via email, on our Google page, and our website Updates can be found under the ‘Latest News’ section.

If you had an appointment booked with us that has been postponed due to the COVID-19 lockdown, please be reassured that we are keeping a record of all appointments and will be in touch to reschedule once we receive clearance from the New Zealand Dental Council to reopen fully.

We thank you for your patience and support in these unprecedented times.

Keep safe and well,

Kind regards,

The team at Northwest Dental